Service Operations Specialist
About Us
HexionLab specializes in delivering cutting-edge software solutions and exceptional service operations to our diverse clients. As a Service Operations Specialist (Mid-Level), you will independently manage service delivery processes, analyze performance metrics, and optimize operations to enhance client satisfaction and operational efficiency.
Position Overview
The Service Operations Specialist (Mid-Level) is responsible for managing and improving service delivery processes, collaborating with cross-functional teams, and implementing solutions that align with client and organizational objectives. This role requires strong analytical and project management skills.
Key Responsibilities
- Plan and execute service delivery projects, ensuring they are delivered on time and meet quality standards.
- Analyze service performance metrics to identify trends, inefficiencies, and opportunities for process improvements.
- Collaborate with technical teams and project managers to optimize workflows and resolve operational bottlenecks.
- Develop and maintain detailed documentation of service processes, project plans, and performance reports.
- Act as a point of contact for mid-level customer inquiries, ensuring timely resolutions and proactive communication.
- Contribute to the development and implementation of operational best practices and process improvement initiatives.
What You’ll Gain
- Independence in managing impactful service delivery projects.
- Opportunities to contribute to strategic operational improvements.
- Collaboration with a dynamic team in an innovative environment.
Skills and Qualifications
- 2 to 5 years of experience in service operations, project management, or related fields.
- Strong analytical and problem-solving skills, with proficiency in using data analysis tools.
- Excellent communication and interpersonal skills to collaborate with internal teams and clients.
- Experience with service management frameworks, project management tools, or CRM systems is a plus.
- A degree in Business Administration, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are a motivated professional passionate about optimizing service delivery and improving client experiences, apply now to join HexionLab as a Service Operations Specialist (Mid-Level).
Contact us at the HexionLab office or submit a business inquiry online.
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