Junior Technical Support Specialist
About Us
At HexionLab, we are committed to providing exceptional technical support and software solutions tailored to our clients’ needs. As a Junior Technical Support Specialist, you will assist clients with technical issues, gain valuable problem-solving experience, and grow within a collaborative and innovative environment.
Position Overview
The Junior Technical Support Specialist is responsible for providing first-line technical support to clients, troubleshooting basic software and hardware issues, and ensuring high levels of customer satisfaction.
Key Responsibilities
- espond to customer inquiries and support requests via phone, email, or chat.
- Diagnose and troubleshoot basic technical issues related to software and hardware.
- Document customer interactions, issues, and resolutions accurately in support systems.
- Collaborate with senior technical support staff to escalate and resolve complex problems.
- Assist in testing software updates, new features, and bug fixes.
- Provide user training and support materials as needed.
What You’ll Gain
- Practical experience in technical support and customer service.
- Training and mentorship from experienced professionals.
- Opportunities for growth and development in a dynamic work environment.
Skills and Qualifications
- 0 to 2 years of experience in technical support, customer service, or related roles.
- Basic technical troubleshooting skills, with a keen interest in software and IT solutions.
- Strong communication and customer service skills.
- Ability to work in a fast-paced, team-oriented environment.
- Familiarity with basic IT concepts and tools (e.g., operating systems, networks) is a plus.
- A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
Ready to Join Us?
If you have a passion for technology and enjoy solving customer issues, we’d love to hear from you. Apply now to join HexionLab as a Junior Technical Support Specialist.
Contact us at the HexionLab office or submit a business inquiry online.
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