Junior Service Delivery Specialist
About Us
At HexionLab, we deliver exceptional software solutions and consulting services tailored to the unique needs of our clients, including enterprise firms and government institutions. Our Service Delivery team plays a crucial role in ensuring client success and satisfaction through the effective implementation, management, and support of our solutions. As a Junior Service Delivery Specialist, you will have the opportunity to learn and grow while contributing to impactful projects in a collaborative environment.
Position Overview
The Junior Service Delivery Specialist is responsible for supporting the delivery and management of software solutions and services for our clients. This role involves assisting in project coordination, collaborating with cross-functional teams, and ensuring customer needs are met with high-quality solutions. You will be trained and guided by experienced professionals while gaining hands-on experience in service delivery.
Key Responsibilities
- Assist in the planning, execution, and delivery of service projects, ensuring they meet client expectations and deadlines.
- Collaborate with senior specialists, project managers, and technical teams to support project tasks and deliverables.
- Communicate with clients to gather requirements, provide updates, and ensure a high level of customer satisfaction.
- Perform data analysis, documentation, and reporting on service delivery performance and project progress.
- Troubleshoot and resolve basic service-related issues, escalating complex problems as needed.
- Support continuous improvement initiatives by identifying opportunities to enhance service processes and customer experiences.
What You’ll Gain
- Hands-on experience in service delivery for innovative software solutions.
- Mentorship and training from experienced professionals in a collaborative environment.
- Opportunities for professional growth and development within a fast-paced industry.
- Exposure to a wide range of clients and service challenges.
Skills and Qualifications
- 0 to 2 years of experience in service delivery, project coordination, or a related role.
- Strong organizational and communication skills, with an ability to work collaboratively in a team-oriented environment.
- Basic understanding of software solutions, IT service management, and project lifecycle processes.
- Ability to learn quickly, adapt to changing circumstances, and prioritize tasks effectively.
- Familiarity with customer relationship management (CRM) tools, project management software, or other related systems is a plus.
- A degree or diploma in Business, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are a motivated individual eager to develop your skills in service delivery and client success, we’d love to hear from you. Apply now to join HexionLab as a Junior Service Delivery Specialist and make a difference by supporting impactful projects.
Contact us at the HexionLab office or submit a business inquiry online.
Consulting WP really helped us achieve our financial goals. The slick presentation along with fantastic readability ensures that our financial standing is stable.
