Junior Service Coordinator
About Us
At HexionLab, we are committed to delivering exceptional software services and solutions tailored to the needs of our diverse client base. As a Junior Service Coordinator, you will play a key role in supporting service delivery, coordinating with cross-functional teams, and ensuring that client needs are met with precision and efficiency. This is an exciting opportunity to grow your skills and make a meaningful impact in a collaborative environment.
Position Overview
The Junior Service Coordinator is responsible for assisting in the coordination and delivery of services to clients, managing day-to-day service operations, and supporting senior team members. This role requires strong communication skills, attention to detail, and a customer-centric approach.
Key Responsibilities
- Support the planning and coordination of service delivery projects, ensuring they are executed on time and meet client expectations.
- Communicate with clients to gather information, address inquiries, and provide timely updates on service progress.
- Collaborate with internal teams to assign and track project tasks, ensuring deadlines and quality standards are met.
- Assist in collecting and analyzing data related to service delivery performance, preparing reports for senior staff.
- Document workflows, service requests, and project updates, maintaining accurate records in company systems.
- Troubleshoot basic service issues, escalating more complex problems to senior coordinators or technical teams.
- Contribute to process improvement initiatives by identifying potential areas for enhancement.
What You’ll Gain
- Hands-on experience in service coordination within a dynamic, technology-driven company.
- Training and mentorship from experienced professionals.
- Opportunities for growth and career advancement within the service delivery team.
- A culture that values teamwork, continuous improvement, and client success.
Skills and Qualifications
- 0 to 2 years of experience in service coordination, project support, customer service, or related roles.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Organizational skills with the ability to manage multiple tasks and priorities effectively.
- Basic understanding of project coordination, service delivery processes, or customer relationship management (CRM) systems is a plus.
- Ability to work collaboratively within a team-oriented environment.
- A degree or diploma in Business Administration, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are a motivated individual eager to grow your skills in service coordination and make a difference for our clients, we’d love to hear from you. Apply now to join HexionLab as a Junior Service Coordinator and start your journey with us.
Contact us at the HexionLab office or submit a business inquiry online.
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