Junior Customer Support Representative
About Us
At HexionLab, we are committed to delivering exceptional software solutions and unparalleled customer support. As a Junior Customer Support Representative, you will be at the forefront of our customer interactions, providing essential assistance, resolving basic technical issues, and ensuring our clients have the best possible experience with our products.
Position Overview
The Junior Customer Support Representative is responsible for providing first-line support to our clients, addressing their questions, troubleshooting minor technical issues, and guiding them through basic product usage. This role offers an excellent opportunity for individuals with a passion for customer service and technology to develop their skills and grow within a supportive team environment.
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, and phone, providing clear and helpful solutions.
- Assist clients with basic software usage, troubleshooting common issues, and offering step-by-step guidance.
- Document customer interactions, issues, and resolutions accurately within the customer support system.
- Escalate complex issues to senior support staff or technical teams when necessary, ensuring timely resolution.
- Provide customers with product training and tips to optimize their experience with our software solutions.
- Stay updated on product features, enhancements, and technical knowledge to effectively support customers.
- Maintain a customer-first attitude, demonstrating empathy and patience in all interactions.
What You’ll Gain
- Hands-on experience in customer support for innovative software solutions.
- Mentorship and training from experienced support professionals.
- Opportunities for professional growth and development within a collaborative team.
- A culture that values creativity, empathy, and customer success.
Skills and Qualifications
- 0 to 2 years of experience in customer support, technical support, or related roles (entry-level candidates are welcome).
- Basic understanding of software applications, troubleshooting, and system configurations.
- Excellent verbal and written communication skills, with a customer-friendly and empathetic approach.
- Ability to work collaboratively within a team-oriented environment.
- Familiarity with customer support tools and ticketing systems is a plus.
- Willingness to learn and adapt in a fast-paced technology-driven environment.
- A degree or diploma in Information Technology, Business Administration, or a related field is a plus.
Ready to Join Us?
If you are a motivated individual eager to kickstart your career in customer support and technology, we’d love to hear from you. Apply now to join HexionLab as a Junior Customer Support Representative and make a difference for our clients every day.
Contact us at the HexionLab office or submit a business inquiry online.
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