Senior Service Operations Specialist
About Us
HexionLab is at the forefront of delivering innovative software solutions and exceptional service operations. As a Senior Service Operations Specialist, you will lead complex service delivery processes, analyze and optimize operations, and mentor junior team members to drive operational excellence.
Position Overview
The Senior Service Operations Specialist is responsible for overseeing service delivery projects, optimizing workflows, and implementing strategic improvements. This role requires strong leadership, analytical expertise, and a focus on achieving high levels of client satisfaction and operational efficiency.
Key Responsibilities
- Lead and manage complex service delivery projects, ensuring alignment with client needs and organizational goals.
- Analyze service performance metrics, identify inefficiencies, and develop strategies to improve operational workflows.
- Collaborate with cross-functional teams, including project managers, technical teams, and client representatives, to ensure seamless service delivery.
- Mentor and guide junior and mid-level service operations staff, fostering a culture of collaboration and continuous improvement.
- Develop and implement best practices, policies, and procedures for service operations.
- Act as a key point of contact for escalated client concerns, providing timely resolutions and proactive communication.
What You’ll Gain
- Leadership opportunities in managing high-impact service delivery projects.
- The ability to shape and optimize service operations processes.
- A dynamic work environment focused on innovation and excellence.
Skills and Qualifications
- 5 to 8 years of experience in service operations, project management, or related fields.
- Proven leadership skills, with experience mentoring and managing teams.
- Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting tools.
- Excellent communication skills, with the ability to engage effectively with both internal teams and clients.
- Expertise in service management frameworks, process optimization, and project coordination.
- A degree in Business Administration, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are an experienced service operations professional ready to lead and optimize impactful projects, apply now to join HexionLab as a Senior Service Operations Specialist.
Contact us at the HexionLab office or submit a business inquiry online.
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