Senior Service Operations Specialist

About Us

HexionLab is at the forefront of delivering innovative software solutions and exceptional service operations. As a Senior Service Operations Specialist, you will lead complex service delivery processes, analyze and optimize operations, and mentor junior team members to drive operational excellence.

Department: Service Delivery
Project Location(s): Hybrid or On Site
Education: Bachelor’s Degree

Position Overview

The Senior Service Operations Specialist is responsible for overseeing service delivery projects, optimizing workflows, and implementing strategic improvements. This role requires strong leadership, analytical expertise, and a focus on achieving high levels of client satisfaction and operational efficiency.

Key Responsibilities

  • Lead and manage complex service delivery projects, ensuring alignment with client needs and organizational goals.
  • Analyze service performance metrics, identify inefficiencies, and develop strategies to improve operational workflows.
  • Collaborate with cross-functional teams, including project managers, technical teams, and client representatives, to ensure seamless service delivery.
  • Mentor and guide junior and mid-level service operations staff, fostering a culture of collaboration and continuous improvement.
  • Develop and implement best practices, policies, and procedures for service operations.
  • Act as a key point of contact for escalated client concerns, providing timely resolutions and proactive communication.

What You’ll Gain

  • Leadership opportunities in managing high-impact service delivery projects.
  • The ability to shape and optimize service operations processes.
  • A dynamic work environment focused on innovation and excellence.

Skills and Qualifications

  • 5 to 8 years of experience in service operations, project management, or related fields.
  • Proven leadership skills, with experience mentoring and managing teams.
  • Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting tools.
  • Excellent communication skills, with the ability to engage effectively with both internal teams and clients.
  • Expertise in service management frameworks, process optimization, and project coordination.
  • A degree in Business Administration, Information Technology, or a related field is preferred.

Ready to Join Us?

If you are an experienced service operations professional ready to lead and optimize impactful projects, apply now to join HexionLab as a Senior Service Operations Specialist.

How can we help you?

Contact us at the HexionLab office or submit a business inquiry online.

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