Lead Service Coordinator
About Us
At HexionLab, we are committed to delivering exceptional software solutions and outstanding service experiences to our clients. As a Lead Service Coordinator, you will oversee complex service delivery operations, drive strategic initiatives, and lead a talented team of service professionals. Join us to shape and optimize the future of service excellence.c
Position Overview
The Lead Service Coordinator is responsible for managing and optimizing service delivery processes, leading a team of coordinators, and ensuring high levels of client satisfaction. This role involves strategic planning, collaboration with cross-functional teams, and continuous improvement of service performance and operational efficiency.
Key Responsibilities
- Lead, mentor, and manage a team of service coordinators, fostering a culture of collaboration, innovation, and continuous improvement.
- Oversee and optimize the planning, coordination, and execution of service delivery projects, ensuring alignment with client needs and business objectives.
- Act as the senior point of contact for high-impact client engagements, addressing escalated concerns and driving strategic solutions.
- Collaborate with cross-functional teams, including project managers, technical staff, and customer success managers, to enhance service delivery outcomes.
- Develop and implement service delivery strategies, policies, and best practices to improve efficiency, quality, and client satisfaction.
- Monitor and analyze service performance metrics, identifying areas for improvement and leading initiatives to enhance operational effectiveness.
- Manage client relationships, building trust and ensuring long-term partnerships through exceptional service delivery.
What You’ll Gain
- Opportunities to lead and shape service delivery strategies across a diverse range of projects.
- A chance to mentor and develop a high-performing team of service professionals.
- Exposure to complex service challenges and high-profile client engagements.
- A collaborative work environment that values leadership, innovation, and client success.
Skills and Qualifications
- 8+ years of experience in service coordination, project management, or related fields, with extensive experience in leading teams and complex projects.
- Proven leadership and team management skills, with a track record of driving service excellence and innovation.
- Expertise in service delivery processes, process optimization, and project management methodologies.
- Exceptional problem-solving, communication, and strategic thinking skills.
- Experience with data analysis, performance metrics, and continuous improvement practices.
- Proficiency with project management tools, CRM systems, and related software.
- A degree in Business Administration, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are a visionary leader with a passion for driving service excellence and team development, we’d love to hear from you. Apply now to join HexionLab as a Lead Service Coordinator and play a pivotal role in delivering exceptional service outcomes.
Contact us at the HexionLab office or submit a business inquiry online.
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