Service Coordinator
About Us
HexionLab is committed to providing tailored software solutions and exceptional customer service. As a Service Coordinator, you will play a critical role in managing and optimizing service delivery, ensuring smooth operations, and maintaining high levels of customer satisfaction. Join our collaborative team and help us deliver impactful solutions.
Position Overview
The Service Coordinator is responsible for planning, coordinating, and optimizing service delivery projects to meet client needs and organizational goals. This role involves close collaboration with internal teams, direct communication with clients, and the ability to manage multiple projects effectively.
Key Responsibilities
- Coordinate the planning and execution of service delivery projects, ensuring they are completed on time and meet client expectations.
- Serve as the primary point of contact for clients, gathering requirements, providing updates, and ensuring their needs are met.
- Work closely with cross-functional teams, including technical staff, to allocate resources and resolve any issues that arise during project execution.
- Monitor service performance metrics, analyze data, and prepare reports to track progress and identify areas for improvement.
- Document project requirements, service workflows, and progress updates accurately within internal systems.
- Identify opportunities to enhance service delivery processes and propose improvements to increase efficiency and client satisfaction.
- Handle client inquiries and issues, providing timely resolutions or escalating complex problems as necessary.
What You’ll Gain
- The opportunity to manage impactful service delivery projects.
- Collaboration with a supportive and dynamic team focused on customer success.
- Exposure to a wide range of clients and complex service challenges.
- A culture that encourages continuous improvement, innovation, and growth.
Skills and Qualifications
- 2 to 5 years of experience in service coordination, project management, or a related field.
- Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, capable of engaging with clients and internal teams effectively.
- Familiarity with service delivery processes, project management methodologies, and customer relationship management (CRM) systems.
- Problem-solving abilities with a customer-centric approach to issue resolution.
- Proficiency in data analysis, documentation, and process improvement.
- A degree in Business Administration, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are a dedicated professional passionate about optimizing service delivery and creating positive client experiences, we’d love to hear from you. Apply now to join HexionLab as a Service Coordinator and help shape the future of our service delivery.
Contact us at the HexionLab office or submit a business inquiry online.
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