Senior Service Delivery Specialist
About Us
At HexionLab, we take pride in delivering customized software solutions and strategic consulting services that drive innovation and success for businesses and government organizations. Our Service Delivery team is central to this mission, ensuring exceptional client experiences through strategic project execution and operational excellence. We are seeking a Senior Service Delivery Specialist to lead complex projects, optimize processes, and mentor our service team.
Position Overview
The Senior Service Delivery Specialist is responsible for leading and managing complex service delivery projects, providing strategic guidance to clients, and enhancing operational efficiency. This role involves collaborating with cross-functional teams, driving process improvements, and ensuring customer satisfaction through high-quality service solutions. As a senior member of the team, you will also mentor junior staff and contribute to the strategic direction of service delivery operations.
Key Responsibilities
- Lead the planning, execution, and delivery of complex service projects, ensuring they meet or exceed client expectations and organizational goals.
- Serve as a strategic advisor to clients, understanding their needs and providing tailored solutions that drive results.
- Collaborate closely with internal teams, including project managers, engineers, and other departments, to coordinate seamless service delivery.
- Analyze service performance metrics and data to identify trends, optimize processes, and improve service quality.
- Troubleshoot and resolve escalated client issues, acting as a point of contact for high-impact or critical cases.
- Mentor and guide junior and mid-level service delivery specialists, fostering a culture of learning, collaboration, and excellence.
- Contribute to the development and implementation of service delivery best practices and process improvements.
What You’ll Gain
- Opportunities to lead high-impact projects and drive strategic service delivery initiatives.
- A chance to mentor and develop a talented team of service specialists.
- Collaboration with cross-functional teams in a culture that values innovation and excellence.
- Professional growth through exposure to diverse clients and complex service challenges.
Skills and Qualifications
- 5 to 8 years of experience in service delivery, project management, or related fields, preferably within the software or IT services industry.
- Proven track record of managing complex service projects and delivering high-quality results.
- Strong leadership, mentoring, and team collaboration skills.
- Expertise in project management methodologies, IT service management frameworks (e.g., ITIL), and software solutions delivery.
- Excellent communication, problem-solving, and analytical skills, with a customer-centric approach.
- Ability to analyze data, identify opportunities for improvement, and implement effective solutions.
- Familiarity with project management software, CRM tools, or other relevant systems.
- A degree in Business, Information Technology, or a related field is preferred.
Ready to Join Us?
If you are an experienced professional with a passion for leading complex service delivery projects and mentoring others, we’d love to hear from you. Apply now to join HexionLab as a Senior Service Delivery Specialist and play a key role in transforming client experiences.
Contact us at the HexionLab office or submit a business inquiry online.
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